Refund Policy

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Infinity IPTV – Refund Policy

1. Overview

This Refund Policy outlines the terms and conditions under which refunds may be granted for IPTV services provided by Infinity IPTV (“Infinity IPTV”, “we”, “us”, or “our”). Our goal is to maintain transparency, fairness, and customer satisfaction while ensuring sustainable business practices.

2. Refund Eligibility Period

Seven-Day Money-Back Guarantee:
Customers who purchase a new Infinity IPTV subscription are eligible to request a full refund within seven (7) calendar days from the date of the initial purchase.

3. Conditions for Refund

  • Refund Request:
    To request a refund, customers must contact our support team within the 7-day eligibility period. The request should include the subscriber’s name, account or order details, and the reason for the refund.

  • Non-Transferable:
    Refund eligibility applies only to the original purchaser and cannot be transferred to another user or account.

  • Original Payment Method:
    Approved refunds will be returned using the same payment method used at the time of purchase.

  • Processing Time:
    Once approved, refunds may take 5–10 business days to appear in your account, depending on your payment provider or bank.

4. Non-Refundable Circumstances

  • Subscription Renewals:
    The 7-day refund policy applies only to first-time purchases. Renewals and recurring payments are not eligible for refunds.

  • Partial Refunds:
    We do not provide partial refunds for unused time after the 7-day period has expired.

  • Technical Issues:
    If you experience technical difficulties, we strongly encourage contacting support first. Our team will work to resolve issues that are within our control before processing any refund request.

5. Cancellation of Service

Subscribers who wish to cancel their subscription after the 7-day refund window may do so according to the cancellation procedures described in our Terms of Service. No refunds will be issued for cancellations made after the refund period has ended.

6. Contact Information

For refund requests or questions about this Refund Policy, please contact us

7. Policy Updates

Infinity IPTV reserves the right to modify or update this Refund Policy at any time. Any changes become effective immediately upon being posted on our website. Continued use of our Services indicates acceptance of the updated terms.